Returns

Due to the perishable nature of our food and pastry products, we do not accept returns or exchanges once an order has been collected or delivered. This policy helps us maintain the highest standards of food safety and hygiene.

Refunds & Replacements

We will gladly offer a refund, replacement, or store credit if:

You received the wrong item(s).
Your order was incomplete.
The product was damaged during delivery.
The product was not fresh or did not meet our quality standards.

Reporting an Issue

If there is a problem with your order, please contact us within 24 hours of receiving it. To help us resolve the issue quickly, kindly provide:

Proof of purchase.
A description of the issue.
Clear photographs of the product, where applicable.

Custom & Special Orders

celebration pastries, catering orders, and other made-to-order items require advance preparation and cannot be returned or refunded due to a change of mind, incorrect information provided by the customer, or cancellation after production has begun.

If an error was made by Miranda’s Choicee, we will work with you to provide a suitable replacement, partial refund, or full refund, depending on the circumstances.

Allergies & Dietary Requirements

Customers are responsible for informing us of any allergies or dietary requirements before placing an order. While we take every reasonable precaution, our kitchen handles common allergens, including wheat, milk, eggs, nuts, soy, and sesame. We cannot guarantee that any product is completely free from cross-contact.

Order Cancellations

Standard orders may be cancelled up to 24 hours before the agreed collection or delivery time for a full refund.
Custom orders may require a non-refundable deposit. Cancellations made after production has commenced are not eligible for a refund.